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Accessibility statement

How accessible this website is, what we know isn't right yet, and how to tell us.

On this page
  1. About this statement
  2. How accessible this website is
  3. Information in a different format
  4. Reporting accessibility problems
  5. Enforcement procedure
  6. Technical information
  7. How we tested this website
  8. Preparation of this statement

About this statement

This statement applies to the Burnett Edgar Medical Centre website. It is run by Burnett Edgar Medical Centre. We want as many people as possible to be able to use it. You should be able to:

  • change colours, contrast levels and fonts using your browser or device settings
  • zoom in up to 400% without the text spilling off the screen
  • make the text bigger using your phone or browser text-size setting
  • get around the website using just a keyboard
  • use the website with a screen reader, such as VoiceOver, TalkBack or NVDA
  • listen to videos with captions turned on

We've also made the text as simple as we can. AbilityNet has advice on making your device easier to use.

How accessible this website is

We know some parts are not fully accessible:

  • some linked services, such as the NHS App, NHS 111 online and MARA, are run separately and have their own accessibility statements
  • some older PDF documents may not work well with screen readers
  • videos come from YouTube; captions depend on the version YouTube provides

Information in a different format

If you need information from this website in a different format, such as large print, easy read, audio or braille, phone 01229 474526 or email lscicb-mb.bemcpatient@nhs.net. We'll reply within 5 working days.

Deaf or hard of hearing? You can contact us with Relay UK.

Reporting accessibility problems

We're always looking to improve. If you find a problem that isn't listed here, or think we're not meeting accessibility requirements, phone 01229 474526 or email lscicb-mb.bemcpatient@nhs.net.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information

Burnett Edgar Medical Centre is committed to making its website accessible, in line with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status: this website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, because of the issues listed above.

How we tested this website

This website was last checked on 16 October 2026 by the team that built it. We checked every page on a phone and a computer, with larger text, with a keyboard only, for colour contrast and for heading order. It has not yet been tested by an independent accessibility specialist.

Preparation of this statement

This statement was prepared on 16 October 2026. It will be reviewed at least once a year.