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Home › Our practice › Feedback

Tell us how we're doing

Every comment is read by the team. Compliments help morale; suggestions help us improve.

On this page
  1. How we're doing
  2. Friends and Family Test
  3. Leave a review
  4. Join our patient group
  5. Tell the CQC
  6. Something gone wrong?

How we're doing

Care Quality Commission

Good

in all five areas: safe, effective, caring, responsive and well-led

Assessed 15 October 2026

Read the report

GP Patient Survey 2026

84%

of patients describe their overall experience of the practice as good

Above national average (77%)

See the survey

Friends and Family Test

88%

rated their visit good or very good

January to September 2026

Tell us how we did

Friends and Family Test

After an appointment we send a short text asking how it went. We receive more than 100 replies a month, and most people rate us very good or good. We share every response with the team and act on suggestions.

Overall, how was your experience of our service?

Your email address shows who sent this. To answer anonymously, reply to the text we send after your appointment.

This opens an email to the practice in your own email app, with your answers filled in. We receive it when you press Send there.

Leave a review

If you'd like to tell other people about your experience, you can leave a review on Google. We read every review and reply where we can.

Leave a Google review

Reviews are public. Please don't include medical details. Because of confidentiality we can't discuss your care in a reply, so if something has gone wrong, please tell us directly.

Join our patient group

Our virtual patient participation group gets the occasional short email survey. We'd like members of all ages and backgrounds, including young people, working people, retired people, carers and people with long-term conditions.

So we can check you're registered with us.

We won't reply to medical questions sent this way.

This opens an email to the practice in your own email app, with your answers filled in. We receive it when you press Send there.

Tell the CQC

You can also share your experience with the Care Quality Commission.

Something gone wrong?

Please tell us. A complaint is different from a review: we look into it, reply to you privately and put things right where we can.

  1. Tell us: speak to the person concerned or the reception supervisor, or use our complaint form.
  2. Or contact the ICB if you'd rather not complain to us: the Integrated Care Board patient experience team, 0800 032 2424.
  3. Still not happy with the final reply? The Parliamentary and Health Service Ombudsman can review it. They usually only look at a complaint once the practice or the ICB has finished dealing with it.
Make a complaintHow complaints work

Worried about how we use your personal information? Contact the Information Commissioner's Office.